Royal Windsor Horse Show – COVID-19

Good-To-Go-England-Green-200x200Royal Windsor Horse Show will continue to follow Government advice about coronavirus and will comply with all the latest rules.

We ask that everyone visiting our shows please familiarise themselves with the latest Government advice before they attend.

You will find the Show’s Covid Code of Conduct here and answers to Frequently Asked Questions around Covid below. Please ensure that you familiarise yourself with the Code of Conduct before you visit.

We will regularly update this page in accordance with Government advice.

Competitors should be reassured that our safety measures and competition management have been developed in line with the best practice recommendations of the FEI and British Equestrian.

FREQUENTLY ASKED QUESTIONS

Following the announcement on June 14th, Government guidelines for crowd sizes at large events remain at step 3 of the Road Map.  The Show will therefore keep the number of tickets sold to match these guidelines.

When considering attending Royal Windsor Horse Show you will need to follow the Government Guidelines for meeting with friends and family. When spending time with friends and family you do not live with you should:

  • a maximum of six people indoors socially
  • follow social distancing rules
  • meet people outdoors where practical: meeting people outdoors is safer than meeting people indoors because fresh air provides better ventilation

Due to this guidance, Royal Windsor Horse Show will be selling a maximum of six tickets in any one transaction (this includes children’s tickets).

Please book your tickets through our online box office. Current guidelines mean that there will be no ticket sales on site.

General Entry – after purchasing your tickets online they will be available to you as a print at home ticket. This means you can either print out your ticket on your home printer or you can show the ticket at the showground entrance on your mobile phone.

Members Badges – after purchasing your Members badges online these will be sent to you a few weeks before the event. Our mailing house operate Covid Secure safety arrangements.

Should the Show have to be cancelled through no fault of the visitor then a full refund will be made directly to the credit or debit card you booked with.

Children are welcome at Royal Windsor Horse Show. Those under the age of five can enter free of charge; however, they must be included in the rule of six.

The Royal Windsor Horse Show code of conduct can be seen here.

All visitors attending Royal Windsor Horse Show will be asked to use the Track and Trace QR codes, which will be available at the entrance and across the Showground.

All visitors will be sent a Covid-19 Declaration Form 48 hours before their arrival at the Showground, to confirm they and their group are displaying no symptoms and have not been in contact with any potential Covid-19 cases. The lead booker of the group is responsible for filling this out on behalf of their group.

Your booking details will be used to contact you should there be an outbreak of Covid-19 traced to the show. All details will be disposed of 21 days from the close of the show unless you have opted in to receive further marketing information for future shows.

The NHS QR code will be located at the gates. Please complete your details on arrival.

Prior to travelling to Royal Windsor Horse Show, each customer is required to consider their own health and whether they are fit to travel. Should any of the following Covid-19 symptoms be present, you are not permitted to travel or attend the show:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss of or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms. Before the show (within 48 hours) all customers will receive an email from the show requesting them to check whether they consider themselves fit to travel and attend and requesting them to complete a form.

If you are over 12 years of age, face coverings must be worn at all times inside any structures on the show site, except when eating or drinking at your table.

A limited number of face coverings will be available to purchase on the day at the Ticket Office.

Royal Windsor Horse Show will always maintain the social distance guidelines. These currently state that it is 2m distance, or 1m with risk mitigation where 2m is not viable.

We have reduced capacities across the site to ensure that all guests are able to social distance according to government guidelines.

Hand-sanitising stations will be installed at the entrances, around the site at regular intervals and where there is a risk of individuals touching surfaces.

In high-traffic areas, additional cleaning will take place.

Show visitors will be reminded of their responsibilities and if found to be regularly breaching the Code of Conduct, they will be asked to leave the showground.

We will be temperature testing all staff and members of the professional elite sports team but will not be temperature checking members of the public.

Should a customer have any potential Covid-19 symptoms during the show then standard NHS guidelines will be followed:

  1. The individual should alert a member of security who will inform control. Control will then facilitate either a socially distanced conversation with the individual or a telephone call with the Covid-19 Officer or the Covid-19 Medical Officer.
  2. If the person is well enough, they must take the ‘quarantine route’ off the showground as guided by the Covid-19 Officer. This route will ensure minimal on-going contact with other show personnel. They are to proceed to their cars and will be followed by a cleaning team who will ensure that any surfaces touched by them are cleaned appropriately. They should arrange to go for a test as soon as possible. The results of the test should be communicated to the Show as soon as possible.
  3. If the individual is too ill to make the journey home then they will be directed to the Isolation Room where the Covid-19 Medical Officer and relevant teams will have a telephone discussion with the patient, assess the situation and advise accordingly.

Strict protocols will be in place during the event, and all visitors will be required to adhere to our Code of Conduct.

We will have trained staff on site to assist visitors in following the protocols.

Throughout the day there will be PA announcements as a reminder to adhere to social distancing, to wash hands regularly and use the hand-sanitiser stations throughout the day.

No, if you do not feel any symptoms of Covid-19 you will not need to quarantine after the event.

The restaurant is located inside the Club Marquee. It is advisable to book your table in advance and bookings will be taken for a maximum of six people. The telephone number for booking your table is 0121 457 5436. Members are required to wear masks inside until they are sitting at their table.

Outside, on the Club Enclosure lawn, there is increased space and additional seating. There will also be a bar on the lawn to service the area. All drinks and food will be table service only.

There will be a QR code for Members to look at menus and there will be a Good Eats app for ordering, along with normal table service.

Toilets will be supervised and regularly cleaned. Hand sanitiser will be available at entrances and exits.

Bar and food outlets will be available across the site. More information about the variety can be found on our Where to Eat page.

All food and drinks will be served to seated guests in the Members and Hospitality areas and there will be a QR code for Members to view menus along with the Good Eats app for ordering.

For public catering, customers will order at the unit and collect items from a pick-up point at the unit.

We encourage our visitors to find a table to sit at and consume their food and beverages.

Guests will not be allowed to bring any picnics into the showground, however visitors are welcome to eat their picnics in the Show’s car park in Home Park Public. This is to reduce queues for searches when entering the site. Water points are available, and visitors are encouraged to bring their own water bottles to refill.

Should you need to bring a small quantity of food for medical reasons (eg. diabetes) or for feeding very young children, or those with allergies, this is permitted. Please make sure this is brought in a clear container to speed up the search process.

We will be accepting cash, card and ApplePay payments across site. Please note, however, that not all outlets will accept all of these payment methods. Each outlet will be marked with which payment methods are available.

The Show cleaning team will be increased and will regularly clean public areas throughout the day.

The shop holders will be asked to ensure that they operate their shops in a covid-secure mannewr. This will mean that visitors are asked to wait in the main walkway before entering the shop if it is unsafe to do so and 2m distancing cannot be maintained. Shop holders will also be asked to regularly sanitise their stock and public areas.